FAQ's
We offer free delivery on all orders over USD 100.00. Shipping costs for other orders are calculated at checkout based on the destination and shipping method selected. Orders are processed within 1-2 business days, and average delivery times are around 5 business days. Please refer to the shipping information provided at checkout for detailed delivery times.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website. If your package has not arrived within the specified delivery timeframe, please check the tracking information and contact the carrier for further assistance. For additional support, feel free to reach out to our customer service team at hello@gioovanotti.com.
At Gioovanotti, we accept returns of unused, unopened products in their original packaging within 30 days of purchase. If you are not completely satisfied with your purchase, please contact our customer service team at hello@gioovanotti.com to initiate a return.
To start the return process, email us at hello@gioovanotti.com with your order number and the reason for your return. Our team will provide you with a return authorization and instructions on how to proceed.
