Returns
Gioovanotti Return Policy
Thank you for choosing Gioovanotti. Satisfaction is our priority, and we are here to assist you with any questions or concerns you may have.
At Gioovanotti, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we accept returns of unopened products under the following conditions:
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Eligibility: To be eligible for a return, the product must be unused, unopened, and in its original packaging. Returns must be made within 30 days of the purchase date.
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Return Process: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return. Our team will provide you with a return authorization and instructions on how to proceed.
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Return Shipping Costs: Customers are responsible for the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
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Non-Returnable Items: Unfortunately, we cannot accept returns on opened products, gift cards, or promotional items.
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Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team for assistance.
Non-Delivery and Missing Items
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Incorrect Address: It is the customer's responsibility to provide an accurate and complete shipping address. Gioovanotti Beauty is not liable for items not received due to incorrect shipping details provided during the order process.
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Missing or Lost Packages: If your package has not arrived within the specified delivery timeframe, please check the tracking information and contact the carrier for further assistance. If you still need help, please reach out to our customer service team for support.
Contact Us
For any questions or concerns regarding our Shipping and Returns Policy, please contact us. Our dedicated team is here to assist you.
- Email: hello@gioovanotti.com
Gioovanotti Beauty reserves the right to update or modify this Shipping Policy at any time without prior notice.